Description : Roles and Responsibilities: • Responsible for inter department coordination & support for all the Procedures /concepts as delivered by the brand • To deliver Exemplary service befitting the brand & to AHS’ standards • Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member • Help during the consultations with technical details if required • Keep the dissonance low and involve the ASM / SM if required • Ensuring Maintenance of complete records of all the clients in all the department • Maintain and updating daily / weekly & monthly reports • Keep track of the regular clients and their visits to the studio • Co – ordinate with HO for the smooth daily operation • Plan & strategise with respective departments to meet the monthly targets • Promote 2nd sale (up selling) • Keeping track of surgery dates assigned to the studio & ensuring no of follicles and average rate targets are met by the studio team. • Ensuring protocol & policies of all departments are implemented • Ensuring updating on CRM on daily bases for daily/weekly/monthly report • Ensuring to maximize client interaction & follow ups to deliver client satisfaction at all time • Ensuring client retention • Introduction of revolutionary concepts, systems and processes to elevate the brand.

Description : • Age should be 38+ and experienced person • To assure optimum performance and continual improvement in the five Key Result Areas (client service, team deliverables, sales/marketing, upkeep of the studio appearance, and profit/financial control) • To demonstrate and promote a 100% commitment to providing the best possible experience for our clients by maintaining high standards set by the company. • Ensure that client related issues are resolved in a manner consistent with the company’s operating guidelines. • Responsible for maximizing revenues and achieving month on month targets. • Work closely with Business Development team to manage all sales activities of the studio and meet revenue objectives. • To recruit qualified applicants, train and develop the team members in Technical, administrative and Managerial abilities • Must motivate and mentor and give direction to the entire team. • Conduct regular trainings • Communicate all policies and procedures to the entire team. • Conduct regular meetings to provide various information including company communications, policy reviews and goals. • Perform duties & manage the entire studio operations whenever needed. • Responsible for P & L of the Studio • Achieving Customer delights through friendly and proficient service • Regular inspections of all sections to ensure quality standards are maintained • Develop and maintain a motivational working environment within the department • Ensure associates are up to date with product knowledge.