JOB TITLE                                             :               Procedure- Manager
 
RESPONSIBLE TO                                :               ASM / SM
 
MATRIX REPORTING TO                      :               RM
 
MAIN PURPOSE OF THE JOB
 
Procedure Manager is to ensure that the clients get the service and results promised to them by the consultants / sales team for Advanced Laser Therapy, Strand by Strand-The ultimate and Strand by Strand-Cosmetic. Coordination with all the departments & end to end involvement in the procedure delivery as per company protocol, support to the sales teams in closing the sales when required.
 
Roles and Responsibilities:
 
·         Responsible for inter department coordination & support  for all the Procedures /concepts as delivered by the brand
·         To deliver Exemplary service  befitting the brand & to AHS’ standards
·         Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member
·          Help during the consultations with technical details if required
·         Keep the dissonance low and involve the ASM / SM if required
·         Ensuring Maintenance of  complete records of all the clients in all the department
·         Maintain  and updating daily / weekly & monthly reports
·         Keep track of the regular clients and their visits to the studio
·         Co – ordinate with HO for the smooth daily  operation
·         Plan & strategise with respective departments  to meet the monthly targets
·          Promote 2^nd sale (up selling)
·         Keeping track of surgery dates assigned to the studio & ensuring no of follicles and average rate targets are met by the studio team.
·         Ensuring protocol & policies of all departments  are implemented
·         Ensuring updating on CRM on daily bases  for daily/weekly/monthly report
·         Ensuring to maximize client interaction & follow ups to deliver client satisfaction at all time
·         Ensuring client retention
·         Introduction of revolutionary concepts, systems and processes to elevate the brand.