Job Description
Procedure Manager,
JOB TITLE : Procedure- Manager
RESPONSIBLE TO : ASM / SM
MATRIX REPORTING TO : RM
MAIN PURPOSE OF THE JOB
Procedure Manager is to ensure that the clients get the service and results promised to them by the consultants / sales team for Advanced Laser Therapy, Strand by Strand-The ultimate and Strand by Strand-Cosmetic. Coordination with all the departments & end to end involvement in the procedure delivery as per company protocol, support to the sales teams in closing the sales when required.
Roles and Responsibilities:
· Responsible for inter department coordination & support for all the Procedures /concepts as delivered by the brand
· To deliver Exemplary service befitting the brand & to AHS’ standards
· Investigating and solving clients concerns, which may be complex or long-standing problems that have been passed on by the team member
· Help during the consultations with technical details if required
· Keep the dissonance low and involve the ASM / SM if required
· Ensuring Maintenance of complete records of all the clients in all the department
· Maintain and updating daily / weekly & monthly reports
· Keep track of the regular clients and their visits to the studio
· Co – ordinate with HO for the smooth daily operation
· Plan & strategise with respective departments to meet the monthly targets
· Promote 2nd sale (up selling)
· Keeping track of surgery dates assigned to the studio & ensuring no of follicles and average rate targets are met by the studio team.
· Ensuring protocol & policies of all departments are implemented
· Ensuring updating on CRM on daily bases for daily/weekly/monthly report
· Ensuring to maximize client interaction & follow ups to deliver client satisfaction at all time
· Ensuring client retention
· Introduction of revolutionary concepts, systems and processes to elevate the brand.
Industry
Medical/Healthcare/Hospital
Functional Area
Pharma / Biotech / Healthcare / Medical / R&D
Role
Course
Specialization
Skills
Salary
400000
No of Vacancies
1
Place of Job
Pune